Systems Analyst

Ipswich Borough Council is looking for a motivated individual who wants to join our busy ICT applications team.
Reporting directly to a Senior Systems Analyst, as a Systems Analyst you will provide technical support for existing ICT systems, which are predominantly vendor-supplied Oracle or SQL Server based solutions deployed on Windows servers.
You will be responsible for IT application support activities including maintenance, administration, and 2nd / 3rd line support.
Day to Day
Resolve ICT application related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
Provide advice and technical assistance to users in relation to the applications.
Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain ICT applications, and to investigate and resolve ICT application related incidents.
Collaborate with other support teams and 3rd party suppliers in the investigation and resolution of support requests and incidents.
Installation, configuration and administration of operating systems and application releases, updates and patches.
Maintain ICT application support technical documentation.
You should be able to demonstrate the following:
Experience of working in a professional ICT environment, ideally in roles involving application support.
Working knowledge and experience of Windows Servers and database solutions such as Microsoft SQL Server and Oracle.
Ability to use initiative and effectively resolve incidents when operating without supervision.
Good analytical and problem-solving abilities.
The ability to accept responsibility and manage a varied workload.
Effective interpersonal and communication skills.
The ability to produce clear and concise documentation.
Self-motivation with a willingness to learn and develop.
Ability to use and understand scripting or development languages desired but not essential.
A basic Disclosure & Barring Service (DBS) check is required for this post.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Mark Leigh on 01473 433889 or via email mark.leigh@ipswich.gov.uk.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview. Interviews will be held on 21st / 22nd March 2024.
The assessment interview process will be carried out remotely via Skype for Business, Microsoft teams or in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.

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