Systems Support Officer

Systems Support Officer

Pay: 13.69 per hour

Hours: 37 per week, part time hours will not be considered

The position is likely to be extended/become permanent after the initial 13 week period.

Location: Alconbury (hybrid) 4 days working from home, every Wednesday in the office, however - you may also be asked to change your working day in the office or attend more often if needed.

Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for a Systems Support Officer to support their Business Systems Team. The team are responsible for support and enhancement of the existing ERP systems and development of new functionality. Development is fed by technology roadmap, programme or because of incident management change requirements.

All Business Systems Teams work closely with internal and 3rd party partners/suppliers to provide escalated support management where required.

Your main duties would be to contribute to the effective running of the business support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs:

• Act as first point of contact for LGSS systems in order to help system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate
• Perform daily housekeeping activities which support the business processes
• Assist with managing the call list, including monitoring calls logged via HALO and managing multiple inboxes
• Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery.
• Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider LGSS department e.g. User Admin, Helpdesks

The ideal candidate would be experienced in customer focused support environment, be able to plan own workload, prioritise workloads and time with the minimum of supervision, methodical worker and able to pay attention to detail with great IT skills.

The position is offered on temporary basis, starting ASAP with possibility to became permanent. Interviews will be held face to face at Alconbury Office.

For more information or to process your application please apply now!