Address
Form of work
SalaryJOB DESCRIPTION
Rate of pay: £15.13 - £16.04 per hour plus an additional £1 an hour for weekend working
Shift: Sunday 7am to 3pm, Monday to Wednesday 8am to 4pm & Thursday 8am to 3.45pm (36 hours per week)
Location: Radar Road
Our International department currently trades in 130 countries worldwide with growing teams across our contact centres in Leicester, London, Manchester, Poland and Pune.
Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our new site in Leicester's Radar Road sets the stage for your journey with NEXT Online. Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub. Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.
Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support, contributing significantly to our continuous growth journey within our International teams.
What you’ll be doing:
On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.
You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You’ll inspire outstanding operational performance by providing clear direction and guidance.
As a Team Manager, you'll be thinking on your feet and using your initiative to make decisions.
Committed to your team's growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.
What we’re looking for:
We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.
You will be an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels and be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
ABOUT US
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
ABOUT SOME OF OUR BENEFITS
- 25% off a huge selection of Next Lipsy & Victoria's Secret products
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
- Access a 24/7 digital GP and other free health and wellbeing services
- Sharesave scheme
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2442 / 0333 777 8166 and leave a voicemail.
