Address
Form of workInvoice ReleasingTeam Manager
Caerphilly
Competitive salary and additional benefits
Great hours in a full time, permanent position
Experience with invoices and Credit Management? We have the perfect career for you!
Are you looking for a career with a market leading company? Do you have experience in a Credit Management environment? Have you gained working knowledge with Invoicing / Invoice Releasing? Looking for a Team Management position in a friendly, supportive environment? If you answered ‘Yes’ to the above, we’ve got exciting news for you!
An excellent managerial opportunity has arisen at phs Group within the Invoice Releasing Team at Caerphilly Head Office. This is an essential managerial position where your team ensure that invoices for our largest clients are released accurately and efficiently. It’s a great role in a friendly team, where you’ll help maintain high standards of customer experience for our valued customers! We have a competitive salary, additional benefits, and great hours in a secure, established company.
Your role as Invoice ReleasingTeam Manager at phs will involve:
- Supporting the team to ensure that our biggest invoices are released accurately, on time and in-line with agreed standards.
- Ensuring the team swiftly and effectively manage and prioritise the daily workload of cases, calls and e-mails within timescale by taking ownership.
- Assessing resource requirements to manage capacity versus demand and provide solutions to maintain high levels of customer service.
- Actively working to achieve set KPI targets and reducing the un-invoiced suspense entries to minimum levels each month, whilst maintaining high standards and minimising errors.
- Working proactively with customers and internal account managers to ensure continuous improvements, resolve issues and maximise effective, efficient customer service.
- Effectively communicate with the team to ensure that they understand the requirements for changes to customer accounts.
- Ensuring the team and workloads are effectively managed during planned (holidays) and unplanned (sickness) periods.
- Effectively managing all aspects of the team, including performance, attendance, and active performance management.
- Supporting and developing your team through ones to ones, personal development, coaching and training, alongside celebrating success!
The ideal candidate for an Invoice ReleasingTeam Manager at phs:
- Excellent customer and colleague focus, with a great team building and motivational ethos.
- Approachable and authoritative with excellent communication skills.
- Ability to swiftly gain a good general knowledge of all divisions and activities within the group in order to promote the diversity of the business. Good interaction with Operations, Sales & Marketing, and other functions of the business to ensure that knowledge is current.
- Organised and assertive, able to prioritise effectively, delegate and negotiate.
- Administration and IT experience.
In return for your commitment and expertise, you will benefit from:
- A good salary in an essential role within Credit Management at phs.
- Training to expand your skills. We also offer accredited ILM training through external and in-house training.
- 23 days holiday, plus bank holidays (31 days in total), increasing with length of service.
- Buy / Sell holiday scheme.
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com.
- Free Parking onsite so no parking costs.
- Other benefits including improved parental and paternity leave, 24-hour wellbeing helpline, cycle to work scheme, tech purchase scheme, pension scheme, life assurance and more…
Ready to start your career with us? Apply now!
About phs:
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 90,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
