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Form of work
SalaryJob Type: Full Time
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
You will oversee the planning function to deliver the day to day operational priorities of all works for the responsive and void workstream to ensure that the repairs service always operates effectively and maintains a consistently high standard of service to its customers and all stakeholders. Managing a team of planners, disrepairs and admin you will be expected to carry out appraisals and to coach and motivate staff.
You will continuously monitor productivity, damp, disrepairs, sub-contractors, void numbers, and all key performance indicators with a drive for continuous improvement.
What you’ll be doing
- Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids
- Manage, coach and motive the team to create a productive working environment and achieve all key performance indicators
- Liaison and co-ordination with the Planning and Performance Manger, Head of Service, Property Services Managers and Neighbourhoods in relation to an effective repairs and void service
- Deliver exceptional customer service to all internal and external customers and all key stakeholders
- Proactively manage and co-ordinate sub-contractors work, ensuring all contractors are high performing, offer value for money and deliver works of a high standard achieving high levels of customer satisfaction.
- Liaison and co-ordination with the Hub to ensure delivery of an effective diagnostic service enabling a right first time approach and repair categorisation.
- Ensure all aspects of customer complaints are dealt with within SLA and identify lessons learnt that can be implemented
- Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance Manager
What you’ll need
- Proven experience of managing teams of 7 or more
- Proven experience in the provision of maintenance to domestic properties and dealing with external contractors
- Experience of use of a dynamic scheduling system - desirable
- Knowledge and experience of SORs – desirable
- Ability to prioritise own workload around tight deadlines in a pressurised environment
- Demonstrate strong leadership skills driven by achieving/exceeding targets and KPIs
What we need from you
- Capable of working independently
- Strong focus on personal and team accountability to deliver effective outcomes
- Is self-motivated and capable of motivating the team
- Performance driven
- Methodical and Organised
- Customer focused
- Pays attention to detail
- Analytical
What we give you in return for your hard work and commitment
Pension | DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
Annual leave | Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
Flexi time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year
Greater Working | We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability
Reward & Recognition | You Count Rewards are individual reward’s for going ‘above & beyond’ Compliance based training bonuses paid annually
Professional fees |?The business pays the cost of one professional membership fee for each colleague
The Market Place | high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Health and Wellbeing Initiatives |?Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
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