Technical Account Service Manager (Tokyo)

Our client is one of the largest global network and connectivity platform for the financial services industry.

Service Manager is the spokesperson, bridging all the correspondence between a customer and service provider. Perform all post-sales support function which includes service reviews, performance reporting, incident management, inventory and billing support to drive customer success and upsell opportunities.

Overseas candidates who want to relocate back to Tokyo are welcome to apply!

Responsibilities:

• Manage client engagement and relationships particularly for major clients in Tokyo
• Collaborate internally with Sales, Implementation, and support teams to deliver the value proposition to clients
• Achieve sales targets and agreed level of client engagement activities
• Provide detailed product feedback from clients to internal business managers in an effort to continually improve our products
• Take a lead role in conducting internal and client training sessions

Requirements:

• Relevant experience in the Capital Market; ideally 5+ years of experience in the connectivity sector in client-facing or Post-Sales positions
• Good knowledge and experience of IP network technologies - WAN/LAN
• Proven ability to build strong relationships with customers and colleagues to drive successful outcomes
• Working knowledge and understanding of billing and financial management processes
• Strong communication and interpersonal skills
• Fluent in Japanese and English