Technical Administrator

Reed Talent Solutions are working with Cadent Gas on the search for Technical Administratorto join their fast-paced business support team.

What do you need to know about the role?

We are looking for an enthusiastic individual who will be responsible for providing administrative support to the team and brilliant customer service to all internal and external stakeholders.

Our customers are at the heart of everything we do, and our fantastic team strive to provide excellent service to those who rely on us 24 hours a day, 7 days a week.

• Job title:Technical Administrator
• Location: Ansty Park, Pilot Way, Coventry, CV79JU
• Duration: 12 months
• Hourly pay rate: £14.63
• Working hours: Monday - Friday between 8am - 5pm
• Start date: ASAP
• Recruitment process: telephone pre-screen with Reed, onsite interview with Cadent Gas

The role holder will be accountable for:

• Creating case files for each individual MPRN cases to ensure clear concise audit trail
• Identify where shipper/supplier theft has occurred and raise case on external system for investigation
• Contacting customers to schedule work and ensure they understand what is required.
• Highly organised with attention to detail.
• Able to use all required systems to obtain information to aid the job instructions and completion of right first time.
• Interrogate external systems to check supplier registrations
• Ensuring and promoting compliance with Cadent policies, standards and procedures with accountability for effective resolution of any non-compliances identified, including supporting any reviews and investigations as required.
• Working with other teams to resolve customer queries or able to escalate where required.
• Calculation of reads for revenue recovery
• Calculate cost letter for each individual customer with defined calculations
• Creation of invoice to send through to finance to agree a payment plan for customers
• Investigate allegations of unregistered gas usage
• Able to interrogate multiple systems to investigate errors/anomalies and provide solutions, remedial actions and root cause analysis.
• Working with other teams to resolve customer queries or able to escalate where required.

The ideal candidate for this assignment will:

We are looking for individuals who have the below qualities:

• Competent in the use of Microsoft Office desktop packages.
• Ability to use other core systems (SAP, ClickSoftware).
• Ability to communicate effectively both internally and externally.
• Able to multi-task with a high-level approach to problem solving.
• Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers
• Comply with required H&S standards at all times reducing risks to colleagues, customers and stakeholders.
• Actively demonstrate and promote the Cadent Values, and positively contribute to a customer-oriented approach.
• Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements.
• Be inquisitive with an interest in developing existing skill set and learning new skills.

Why work at Cadent Gas?

At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

You will start your Cadent career at the new state of the art Ansty office (CV79JU). This is in the top 25% of new buildings last year, exceeding all sustainability regulations. It is one of the most environmentally friendly offices in the UK.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and well-being services, engagement activities and employee support groups are also available.

Be part of something big. Help shape the future of gas for generations to come.

"Cadent Gas is an excellent company to work for. They are very supportive and always have their employee’s best interests at the forefront. Cadent is customer focused and strive to getting it right first time"- David, Customer Centre Advisor

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!