Address
Form of work
SalaryWE’RE RECRUITING!
As one of the UK’s fastest growing MSP`s, we’re on the lookout for a Technical Consultant - 4th Line Engineer (Citrix)
Location: Home-based / Remote
Salary: Competitive base + benefits
Job Type: Permanent
About Nasstar
At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.
We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?
Modernise to maximise
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!
About the Role
To provide final level technical escalation for Nasstar’s managed service customers with the aim to resolve all complex escalated customer incidents, service requests, problems and change. The incumbent will truly be a technical expert, highly credible, and acknowledged for their expertise across multiple technology platforms.
Responsibilities:
The role will be customer-facing, strengthening customer confidence in Nasstar’s ownership and technical expertise in resolving high-priority tickets.
The role is also proactively responsible for identifying consistent trends and for resolving these on an ongoing basis which drives continual service improvement
Being part of a highly specialised technical community that will work together across geographies in the sharing of knowledge and in resolving complex tickets
You will have the opportunity to work with the latest leading-edge technologies in a service operations environment that promotes systems and service excellence.
Other duties will include but not limited to:-
•Ticket Management
•Queue Ownership
•Customer Management
•Process Compliance
•Technical Leadership
•Best practice configuration reviews
•Infrastructure vulnerability and lifecycle patching
What does success look like?
•Deliverable 1: Resolve incidents and requests within SLA for customers that cannot be resolved at the Nasstar 3rd Line Engineer level
•Deliverable 2: Develop and mentor other team members with an approachable manner, helping to develop Best Practice and standards that can be shared with the team
•Deliverable 3: Being the authoritative voice on technical decisions and being able to present to internal and external stakeholders
What we are looking for:
Education & Qualifications:
- Ideally, candidates will be professionally qualified in one or more of the following technologies, MSCE, VCP, CCE or NSE
Experience:
- Candidates must have both breadth and depth of technical knowledge within the Microsoft desktop environment, infrastructure and networking technologies.
- Candidates must have specialist expertise and ideally professionally qualified in Citrix XenApp infrastructure to include NetScaler, Storefront, Delivery Controller & Studio
- Ideally, candidates will have specialist expertise in the following technologies
- Microsoft M365 services such as Azure AD, Cloud App Security, Office 365, Windows 10 & Endpoint Management
•Microsoft Server and core infrastructure services such as Active Directory, group policy & common server roles
•Microsoft Azure key infrastructure services such as Virtual Machines, Azure Storage, Backup and DR business continuity services
•Infrastructure Hypervisor Services to include VMware vCloud Director, vCentre , ESXi Server and Microsoft Hyper-V
•Infrastructure Hardware, SAN Storage, FC Switches, Physical server hardware
•Fortinet Firewalls or similar firewall device with UTM functionality Security best practice
Equal Opportunities:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement; it's our way of life at Nasstar
A note for agencies:
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
