Technical Support Engineer

USA Remote Technical Support Engineer

If you have experience with Customer Experience/Support and a passion for tech, STOP SCROLLING! 

A market-leading Security Tech manufacturer is looking for 2x Technical Support Engineers to join their expanding team immediately. 

Offering brilliant onboarding and "on the job" training, these opportunities are perfect for technically minded professionals and customer-focused people who are looking to begin or develop a career! 

Our client is a globally recognised manufacturer of Biometric Security solutions. As a market leader, they are constantly developing and innovating new products to create safer environments across the world! 

As a Technical Support Engineer, your main responsibility will be to resolve hardware issues via 1st/2nd line support. Further responsibilities are;

• Troubleshoot and identify hardware, network and software issues.
• Be proactive in your support of customers, always going the extra mile and highlighting and escalating customer training needs as and when necessary.
• Accurately maintain Freshdesk in relation to support tickets and Salesforce from a CRM and customer engagement perspective.
• Update knowledge base articles and create training guides.
• Once your product knowledge increases you may from time to time hold training webinars and be involved in Industry-specific engagements.

This is an office-based position and working hours are 16:00 - 01:00am due to coverage of the US region. There are opportunities to have rotating shifts. 

Remuneration

• Up to £30,000 salary which will be flexible depending on experience. 
• Additional benefits.

Job ID

• 40421

 Therefore, if you are ready to join this award-winning organisation, apply NOW!