Address
Form of work
SalaryThis role will require to travel and carry out repairs, audits, new product assessments and more for partners of the business. The role is based around Leeds and Birmingham.
Client Details
Michael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.
Description
- Product Quality assessments and issue management
- Technical support to Authorised repair Partners, including audits and field accompaniments
- Training and knowledge gap assessment for Repair Partner Engineers
- Assess repair data to identify failure trends and opportunities for improvement
- Technical support
- New product assessments including first spares orders, document review and training requirements
- Technical bulletins for Field engineers
- Failed product assessments and incident reporting
- Performance reviews supporting the Technical Manager in performance reviews with Service Partners
- Recall and rework management
- Incoming stock quality assessments
Profile
- Formal Technical qualifications
- 5+ years experience in the repair of consumer electronics
- Experience in data review using Microsoft excel or other similar packages
- Ability to review processes and procedures to suggest improvements, write reports and/or produce technical bulletins
- Ability to coach and train Engineers when new technical solutions are available.
- Technically capable with the ability to communicate with all parties and to accurately interpret and communicate technical solutions
- Self-confident with a passion for quality and efficiency improvements
- Take ownership of service related enquiries to resolution
- Remain up to date with current repair and regulatory standards
- Ability to assess quality and suggest improvements.
Job Offer
- Excellent salary + car allowance + fuel paid
- 23 days annual leave plus public bank holidays, long service increment up to 25 days.
- Company pension
- On-site parking
- Employee discount and more staff benefits subject to the current availability
