Address
Form of work
Salary1st Line Technical Support Engineer needed for a cutting-edge fire tech manufacturer.
If you have experience with Customer Experience/Support and a passion for tech, STOP SCROLLING!
A market-leading Tech manufacturer is looking for a 1st Line Technical Support Engineer to join their expanding team immediately.
Offering brilliant onboarding and "on the job" training, this opportunity is perfect for technically minded professionals and customer-focused people who are looking to begin or develop a career! Our client is a globally recognised manufacturer of wireless fire alarm systems. As a market leader, they are constantly developing and innovating new products to create safer environments!
As a Technical Support Engineer, your main responsibility will be to resolve hardware issues via 1st Line support.
- Troubleshoot and identify hardware, network, and software issues.
- Be proactive in your support of customers, always going the extra mile and highlighting and escalating customer training needs as and when necessary.
- Accurately maintain your desk in relation to ticket handling.
- Update knowledge base articles and create training guides.
This is an office-based position with standard Mon-Fri working hours.
Remuneration
- Up to £35,000 salary which will be flexible depending on experience.
- Plus Company performance bonus once a year.
- 25 days holiday + Bank holidays + 1 day extra for your Birthday!
- Plus Additional benefits.
Apply Now! Ref ZCL 40605
