Technical Customer Advisor

We are currently looking to recruit a Technical Customer Service Advisor for our fast-growing manufacturing client based in Ripley, who offer sustainability and opportunities to develop within the company.

A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to be the escalation for completing technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from clients/customers.

As part of Technical Customer Service Advisor role, you’ll require:

• Proven experience providing excellent customer service and administration, ideally within the manufacturing sector
• Have a good understanding of technical information and the ability to retain information
• Proven experience of being able to resolve issues
• Competent with the use of MS Office applications
• Hold excellent communication skills and strong attention to detail
• Have the ability to work under pressure whilst prioritising workloads

Within the role you’ll also be:

• Coordinating all incoming queries and emergencies for service repairs
• Processing repairs and call outs and tracking the progress whilst ensuring the customer is kept up to date at all times
• Handling incoming calls and emails and liaising with customers in a timely and professional manner
• Rebooking any missed repair and preventative maintenance visits and escalating issues that can't be resolved through normal channels
• Opening and closing of jobs using CRM system
• Reviewing the daily worksheets and ensuring that customers are informed of any updates
• Handling of day-to-day administration duties for the service and management team

Salary & Working Hours

• £23,000 - £24,500 per annum, dependant on experience
• Permanent
• Monday to Friday working shifts between 8am and 6pm
• Free Onsite parking
  
  • Fantastic benefits package including 25 days holidays plus bank holidays
  • Amazing pension scheme
  • Development opportunities
  • Subsidised private healthcare

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

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