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Form of workOur client is looking for an experienced Technical Sales & Hire Controller to join their team. The Technical Sales & Hire Controller will be based in Aberdeen and will be the client focal point for all technical enquiries regarding the sale and rental of company equipment and be primarily responsible for assisting both clients and internal stakeholders with any technical support within your level of competence, maintaining a thorough understanding of client expectations and advising where required and suggesting alternatives as necessary to ensure our clients receive the best possible service.
THE SUCCESSFUL APPLICANT
- An in-depth technical understanding of the Lifting and/or Tooling Industry.
- Engineering / Mechanical Engineering Qualification or alternatively significant industry experience.
- Strong customer focus.
- An ability to build strong working relationships with stakeholders at different levels.
- Have significant industry experience within a technical/operational capacity.
- Knowledge of LOLER regulations and / or LEEA Qualifications.
- Are proficient in the use of Microsoft Office Programmes (e.g. Excel, Word, Outlook).
- The ability to multi-task and adapt to changing work conditions.
JOB DESCRIPTION
- Act as the focal point primarily for client technical enquiries regarding the sale and rental of Company equipment by assisting clients directly with any technical support, advising where required and suggesting alternatives as necessary to support client requirements.
- Provide technical support internally to the Sales & Hire and Business Development Team(s) to support client requirements.
- Review and approve Works Orders, prior to issuing to the operational teams to ensure accurate completion in accordance with company procedures, technical standards, and client requirements.
- Build strong working relationships with clients, suppliers, and staff to ensure client requirements are met and to ensure continual improvement to support company initiatives.
- Assist to create and issue quotations within the company’s hire management system, allocating equipment to ensure correct stock levels are maintained.
- Assist to monitor quotations and ensure follow-up, highlighting any leads to Business Development.
- Assist to receive and Create Purchase Orders in accordance with company procedures.
- Assist to raise Work Orders within the company’s hire management system and liaise with operational departments to ensure that client requirements and delivery dates are met.
- Act as a ‘buyer’ by liaising closely with Approved Suppliers to make purchases and raise purchase orders in accordance with company procedures.
- Assist to coordinate with operations and transport teams to ensure the correct equipment is ready and delivered to customer site(s) as required.
- Generate reports to monitor client activity as required.
- Monitor all projects from quotation to delivery to ensure client requirements have been met.
- Assist certification to maintain job-packs ensuring traceability in accordance with company procedures.
- Assist the Certification and Business Development departments as necessary.
- Assist with any other duties as and when required.
REMUNERATION PACKAGE ON OFFER
Competitive Salary and benefits package.
