Technical Support Administrator

Technical Support Administrator
York, North Yorkshire
About Us
DGP Intelsius are leading manufacturers in the specialist packaging industry, producing a diverse range of sustainable and high-quality temperature-controlled packaging and sample transport solutions.
Serving a variety of markets, our innovative products support the vital work of those across the pharmaceutical and medical health industries, ensuring that crucial cargo from vaccines to clinical trial samples are preserved and protected.
We are now looking for a Technical Support Administrator to join our team on a permanent, full-time basis.
The Benefits
- Salary from £27,000 per annum, depending on experience
- 28 days’ holiday
- Company pension scheme
- Company parking
- Training opportunities
This is a brilliant opportunity for a high-calibre individual with experience in a technical role or an enthusiastic graduate to join our leading organisation.
Whatever your professional background, we’ll provide expert training and support to enhance your skills and expertise and ensure you can make a success of your role!
So, if you’re ready to take your career to the next level with a revolutionary organisation, we want to hear from you!
The Role
As a Technical Support Administrator, you will manage all aspects of our product and service support.
Reporting to the Lead Product Design Engineer, you will manage technical requests from all stakeholders, including customers, suppliers, internal departments, employees and external partners.
You will also organise and manage the product specifications and product development documentation for new and existing products in collaboration with colleagues from the technical department.
Additionally, you will:
- Develop relationships with external technology partners, providers, suppliers and institutions
- Ensure all product and service technical documentation is completed
- Ensure all technical administration documentation is completed
- Liaise with the Marketing Team for the development of white papers and technical papers
- Work with purchasing staff to establish technical and quality requirements from external suppliers
- Work with Technical, Quality and Operations Teams to ensure product development SOPs are published, maintained and updated
- Ensure processes and outputs integrate successfully with Quality Management System and processes
- Maintain a register of existing, proposed and potential IP for new product development
- Acquire, maintain and apply expertise in areas of regulatory compliance
- Develop and improve technical capabilities, services and tool offerings in the field of operational use of temperature control packaging solutions and regulatory-compliant sample transport packaging solutions
- Contribute to material and manufacture research and development for new product development
About You
To be considered as a Technical Support Administrator, you will need:
- Experience in a technical, product development, product engineering, Technical Support or technical/business administration role
- Project management expertise
- Excellent written communication skills
- Proficiency in Microsoft Office and Teams
- A passion for, and alignment with, our mission, vision, values and operating principles
- A passion for working in a values-based company in alignment with a learning organisation
We will also consider graduates for this role.
Experience with dangerous goods packaging and/or temperature-controlled packaging would be beneficial to your application, as would multi-national company and customer experience.
Proficiency in Adobe Illustrator would be equally advantageous, as would project management experience using online tools such as Asana, Trello or similar.
Other organisations may call this role Administrator, Administrative Assistant, Technical Administrative Assistant, Technical Administration Officer, Technical Administrator, Technical Product Administrator, or Technical Service Administrator.
Webrecruit and DGP Intelsius are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for an exciting new role as a Technical Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.