Technical Support Engineer (017Jc)

Technical Support Engineer (017jc) - Cheltenham – up to £44k + Benefits.
Our clients are a well-established telecommunications company serving Military, Government, Transport and Utility markets, and they are seeking to recruit Technical Support Engineers to enhance an already strong and competent team with different specialisms.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
Who are they looking for a Technical Support Engineer to join their team.
The company markets a wide range of PDH, SDH, Ethernet/IP, MPLS, GPON, DWDM, Cellular and Wireless, LTE based networking equipment. They provide and manage a variety of SNMP based network management systems that run on Linux, Solaris, and Windows servers. And you must have a basic understanding of these technologies with specialist knowledge in PDH/SDH.
They are looking for a positive, hardworking individual who is willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves. My client has a reputation for integrity and strong technical capability, and you will need to be a team player who can contribute ideas and apply good fault resolution methodology in an open environment.
You must also be capable of applying this knowledge both on-site with customers and in-house.
Ideally, you should be educated to HNC level or above in a telecommunications field and preferably hold security clearance such as SC or DV, however this is not mandatory, but you must be eligible for UKSC & NPPV3 clearances.
They provide 24/7 support to their customers, so an ability to work in a “week on - 3 weeks off” out of hours rota is essential, and this will probably be phone and email support with occasional site visits as needed. (This is an office-based role).
The company is offering an attractive salary for the right person, this will be very dependent on previous experience and their levels of knowledge and to have personnel management or project management experience and would therefore be placed in a senior engineer role.
Therefore, your key technical skills will include:
• Familiar with a range of test equipment such as oscilloscopes, optical power meters & light sources, frequency counters, BERT’s, cellular scanners and multimetres.
• Good customer facing skills.
• Ability to work as part of team or autonomously using their own initiative.
• The ability to train other members of the team and customers.
• Experienced in fault finding methodology.
• A good work ethic that shows pride for their work.
• The ability to manage fault tickets from beginning to end.
You will also need:
• Excellent communication skills both verbally and written, internally and externally.
• Comfortable engaging with both customers and suppliers on technical and project related matters.
• Experience using Microsoft applications, such as Word, Excel, and PowerPoint.
• Ability to work as part of team or autonomously using their own initiative.
• The ability to train other members of the team and customers.
• Ability to work under pressure and to work to given deadlines.
• Available to carry out field activities as when the business requires.
Note
The initial employment will be a 3-month trial period followed by a permanent contract if the candidate’s performance has been satisfactory.
For more information, please contact Warren Wright at Ex-Mil Recruitment Ltd on 0333 202 6500,Ext 3936 or 07488241572 or warren@ex-mil.co.uk or via the website www.ex-mil.co.uk
https://www.ex-mil.co.uk/vacancies/7602/technical-support-engineer