Address
Form of work£24k-£28k DOE | Hybrid | Gloucester
Our Client, Our Client, a leading managed services provider, is looking for a Technical Support Engineer, you will play a pivotal role in ensuring customers and users receive timely and friendly assistance.
This role offers Hybrid working, with access to the Gloucester office. Working hours 9 am - 5 pm Monday - Friday.
Technical Support Engineer responsibilities include: -
- Liaising with customers, partners and suppliers via incoming calls, emails and incident tickets
- Supporting customers with software and hardware applications
- Fault analysis
- Maintaining company systems
Technical Support Engineer requirements include: -
- Previous knowledge of the Telecoms and/or the IT industry in previous Technical Support roles
- Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies
- Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems
- Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office products
- Qualifications such as CompTIA N+or CCNACisco Certified Network Associate would be an advantage.
Benefits for the Technical Support Engineer:
- Hybrid flexible working
- Breakfast and fruit provided every day
- 25 days holiday plus your birthday and bank holidays
- Private medical cover after 1 year of service
- Free subscription to PerkBox discounts and Wellness app
- Annual Flu jabs
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
If you would like to find out more details about this role, apply today!
Recruitment Consultant: Conor Mellamphy
Ref: 10350
