Technical Support Engineer

Technical Support Engineer

Location: Gloucester

Pay Range/details: £35,000 - £40,000

Contract Type: Permanent

Our client is looking for a person to join their small team in Quedgeley, this is a varied role offering clients a high-quality level of service

Key Responsibilities – Technical Support Engineer

• Part Interpretation, working closely with Sales Administration on parts sales.
• Technical questions across all products, including servicing questions, technical service data, operational issues of products.
• Diagnosing customers problems over the phone and helping customers.
• Working with dealers and trade customers as key support in the office.
• Offer customer visits on site, for warranty repair, service repair, as and when needed, which will require UK travel, occasional weekend work and staying away from home.
• Assisting with warranty call outs, arranging engineers, etc
• Provide sound technical advice to OEM’s and their teams.
• Work with the EPL Staff and line manger to source and communicate.
• Assist with Production and service‐related issues in the field – warranty identification and repair.
• Assist at Company Exhibitions.
• Run Training courses at Quedgeley or at site for Customers, Dealers and OEM’s
• Attend meetings with Suppliers and Engine manufacturers, as required.  This may include oversea travel.
• Keep colleagues up to date of any major changes that might affect our business.
• Attend regular technical meetings at Quedgeley as required

Qualifications & Requirements – Technical Support Engineer

• Customer Focused with high energy and a smile.
• Able to assess risk and work safely at all times, even in unfamiliar environments.
• Versatile and able to be flexible in their work, self‐motivated, organised.  
• Able to work independently, be procative, but also work as a team and take guidance when required.
• Eye for detail and to question/ challenge
• Able to understand the Customer needs and requirements without compromising EPL Ethos or profit. Commercial awareness.
• Flexible approach to work, with ability to travel when needed, sometimes at short notice  
• Good understanding of diesel engines and generators, both mechanical and common rail, etc
• Ability to read drawings, wiring schematics and discuss with technical staff at all levels.
• Electrical fault finding and diagnosis.
• Familiar with scan tool type software for ECU fault finding diagnosis and repair.
• Knowledge of electric/ hybrid drive technology, solar and battery marine systems  
• Marine propulsion and generation drives
• Experience of data logging applications and manipulation of data in excel.

Call for action: For more information on this role, please contact Zoey Bunn on 01453 829799 send a copy of your CV to [email protected]

Omega Resource Group is acting as an Employment Agency in relation to this vacancy. 

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a Support Engineer, technical engineer or Technical Support Engineer may be suitable for this position

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.