Technical Support Manager - Lightweight Steel Framing

Why do we need you?

Are you someone who is passionate about working with Projects?

At Intrastack, we are looking for a Technical Support Manager to work in our team on a remote basis.

TheTechnical Support Manager is critical to the seamless and successful delivery of Intrastack construction projects, providing a constant project management resource from cradle-to-grave on our projects.

In the role, youwill be required to coordinate and facilitate Intrastack Lightweight Steel Framing projects thought their life span (from estimation through to on-site inspection). They will also assist the Estimating team, ensuring quotations are delivered accurately and in a timely manner. The role will require the applicant to be active in the technical and practical development of the Intrastack system, and in delivering an excellent customer experience at all customer contact points (internal & external).

Intrastack are one of more than 30 exciting Saint-Gobain brands in the UK. As specialists in steel frame buildings, Intrastack offers the construction industry seamless solutions that are progressive, innovative, and efficient, whilst being cost-effective.

This is a remote home working role however regular travel to different sites around the UK will be required.

What you will be doing:

• Working closely with the Intrastack Head of Technical & Sales Support to support tenders and live projects.
• Providing Technical Support to construction project teams with regards to the Intrastack Lightweight Steel Framing System and all complimentary Saint Gobain Products such as Drylining and Insulation.
• Attending construction design team meetings to offer technical advice regarding the Intrastack system.
• Coordination of all associated resources (internal & external) to deliver successful Steel Framing projects.
• Coordinating with the estimating, technical project management, on-site contracts management resources, and internal administrative functions.
• Working alongside the Sales & Business Development team, supporting the development of the opportunity pipeline, whilst ensuring excellent customer experience.
• Assisting the Head of Technical and internal resources, covering:
  • SG-UK legal - Project-specific warranties & contracts.
  • OSS accounts payable - customer invoicing in-line with payment-schedules.
  • OSS purchasing - supplier invoices and invoice queries.
  • Installer-partners - re: on-site installation, programme, logistics
• Training bodies - re: LGSF installer training-programme.
• Visiting building sites to offer technical advice and ensure correct system installation.

What we're looking for:

• Minimum 4 years' demonstrable industry experience in Lightweight Steel Framing or similar industries.
• Wider technical understanding of the construction industry, particularly OSM, MMC and drylining/insulation.
• Strong commercial acumen and problem-solving skills are essential.
• Capable of adapting to new challenges and managing pressure situations and prioritising accordingly.
• Excellent and proven project management experience.
• Can easily demonstrate the ability to adjust communication style appropriate to audience with strong relationship building behaviours.
• Understanding and proven experience of customer relationships, journey and experience.
• Strong understanding of the Intrastack offering and any wrap around products such as dry lining and insulation.
• Direct sales, business development, construction management, and market development skills.
• Able to translate technical language into simple terms.
• Experience of CAD based drawing packages.
• Driving license.
• Applicant must be UK based.
• Knowledge of current building regulations.
• Knowledge of fire regulation requirements.

A little bit more about us

Are Pasquill and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!