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SalaryTemporary Temporary Accommodation Officer
Reference no: Leicester TCL 0008 77B4 / 1
Pay Rate: Up to £14.16 per hour PAYE depending on experience
36.75 Monday – Sunday, shifts including weekends
This opening assignment is for 2-3 months
City: LEICESTER
Office based role
Enhanced DBS disclosure required
Shifts:
Week 1 - Mon - Wed, 08:00 - 20:15 = 36.75
Week 2 - Mon - Wed, 08:00 - 20:15 = 36.75
Week 3 - Thurs - Sun, 08:00 - 20:15 = 49.00
Week 4 - Thurs - Sun, 20:00 - 08:15 = 49.00
Week 5 - Sat - Sun, 08:00 - 20:15 = 24.50
Week 6 - Cover week = 24.50
Week 7 - Mon - Friday, 12:00 - 20:15 = 41.25
Week 8 - Mon - Wed, 08:00 - 20:15 = 36.75
Week 9 - Thurs - Fri, 12:00 - 20:15, Sat - Sun, 08:00 - 20:15 = 41.00
Week 10 - Thurs - Sun, 20:00 - 08:15 = 49.00
Week 11 - Cover week = 24.50
Week 12 - Mon - Wed, 12:00 - 20:15 = 24.75
To facilitate the operational provision of safe, cost effective and client-centred Temporary Accommodation at the Centre within the framework of the Council’s Homelessness Strategy.
Key Responsibilities
- Undertake the admission, interviewing and induction of service users on arrival
- Maintain routine and confidential records
- Conduct twice-daily welfare checks on service users
- Oversee the maintenance and security of the property and ensure that all repairs are reported promptly
- Undertake general domestic duties e.g. emergency cleaning, laundry and the provision and service of meals, snacks, and beverages
- Resolve conflict in difficult and sensitive situations, adhering to council policy
- Deal with emergency situations, involving management as required
- Maintain discipline, following approved guidelines, including the eviction of service users following Council procedures
- Undertake administrative processes including report writing and monitoring, and maintain accurate and up to date records using the Microsoft Office package and internal databases
- Receive and process accommodation charges.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Qualifications:
- Training in counselling techniques / mental health / substance use (desirable)
Knowledge:
- Knowledge of housing related support Knowledge of administrative processes including:
- Report writing and monitoring
- Maintaining accurate and up to date records using the Microsoft Office package and internal databases
- Processing charges
- Awareness of current issues affecting the homeless (desirable)
Experience:
- Experience in a customer facing role
- Experience of working with vulnerable individuals with challenging behaviours
- Experience in the delivery of housing related support
Skills & Abilities:
- High level of interpersonal and communication skills to deal with customers/service users/members of the public face to face/on the telephone/via e-mail/letter/verbally
- Able to cope with emergencies and situations of conflict
- Literate and numerate enough to perform the job tasks
ALD
