Temporary Customer Service Advisor

Position: Temporary Customer Service Advisor Type: Full-Time (Monday to Friday, 9:00 AM to 5:00 PM) Location: York outskirts - Car required

Role Overview: As a Temporary Customer Service Advisor, you'll play a crucial role in ensuring customers have a seamless experience. You'll be the friendly voice on the other end of the line, assisting customers via telephone, email, and web chat.
Your primary responsibilities will include:

• Assisting Customers: Responding promptly and professionally to customer enquiries, resolving issues, and providing accurate information about products.
• Order Support: Helping customers with order tracking, cancellations, and modifications.
• Problem-Solving: Addressing any challenges or concerns customers may encounter.
• Maintaining Records: Documenting interactions and ensuring accurate records.

Requirements:

• Excellent communication skills (both written and verbal)
• Empathy and patience when dealing with customer queries
• Ability to multitask and handle multiple channels (phone, email, web chat)
• IT literate
• Previous Customer Service experience preferred
• Passion for delivering exceptional Customer Service
• A positive attitude and friendly telephone manner

This role is temporary but could become permanent in the future.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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