Tenancy Management Support Officer

Job Title:Tenancy Management Support Officer
Location: Oxford
Contract Type: 6-Month Contract
Working Hours: Monday to Friday, 9 am - 5 pm
DBS Level: Enhanced
Driving Requirement: Necessary
About Us:
A dynamic housing management organization committed to providing high-quality services to our tenants and leaseholders. We are currently seeking a motivated and enthusiastic individual to join our team as a Tenancy Management Support Officer in Oxford.
Key Responsibilities:
As the frontline officers, Tenancy Management Support Officers play a crucial role in the coordination of work, liaising with tenants and external agencies. Key responsibilities include:

• Assist the team in coordinating work, including booking appointments and responding to telephone enquiries.
• Manage garage stock, including inspection and letting of all garages.
• Administer the Housing parking permit scheme.
• Provide an initial telephone response service to tenants, leaseholders, external agencies, and officers regarding Tenancy Management queries.
• Liaise with tenants and external agencies to schedule appointments.

Requirements:

• To be successful in this role, you should have:
• Strong communication skills.
• Experience in delivering excellent customer service.
• Enthusiasm and willingness to learn.
• A valid Enhanced DBS check.
• The ability to drive is necessary for this role.

Opportunity for Growth:
This role offers an excellent opportunity for individuals interested in taking their first step into a housing management career. If you are passionate about providing specialist support and making a positive impact in the community, this role could be the perfect fit for you.
How to Apply:
If you meet the requirements and are excited about this opportunity, please submit your CV and a cover letter to connor.sarginson@servicecare.org.uk. The application deadline is [insert deadline]. Shortlisted candidates will be contacted for an interview.

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