Tenancy Support Coordinator

Tenancy Support Coordinator

Job Type: Full Term, Permanent

Location: Dover, Kent

Salary: £24000 per annum.

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?

Reporting to the Team Leader and Service Manager of the new Housing Support Team, you will be responsible for co-ordinating and providing a personalised, trauma informed service to people with a drug and alcohol issue that are experiencing issues within their tenancy linked to their substance misuse. You will provide intensive and consistent support to create long-term sustainable tenancies. You will promote independence, whilst supporting individuals and help them maximise connectivity with the local community and partner agencies. You will provide holistic support ensuring that you support the person around any issues they may have, either directly or by signposting and referring to other services. You will work alongside them to build up basic living skills, as well as helping them integrate within their community.

You will be responsible for contributing to the targets set by Forward and the local commissioners. One of the key targets will be measuring outcomes, so co-operative working relationships with other partner agencies is vital to this role.

Flexibility will be required in this role, this may include some evening/weekend shift and with reasonable notice to travel to other projects in your cluster to deliver services, enabling continuity of care for the client group.

Key Responsibilities

• Take an active role in the implementation and achievement of project objectives
• Build strong relationships with, and makes full use of the support offered by, Line Management and Head Office
• Prioritise caseload depending on crisis intervention and severity of need and escalate to Team Leader as appropriate for support with prioritisation of the case.
• Seek opportunities to be co-located with the District Housing Teams and Housing Providers for you to benefit from specialist housing expertise in supporting clients in treatment with a housing need.
• Provide preventative support for those in treatment that are entering or on a path to enter a housing crisis.
• Provide tenancy maintenance support for those in treatment that have recently moved into new accommodation to ensure they have support available to give them the best possible opportunity to maintain their tenancy.
• Meet required KPI’s to corresponding deadlines, as set out by the Service
• Plan and manage your caseload effectively, making sure that clients are prioritised appropriately and seen in a timely
• Review ongoing care and treatment liaising closely with healthcare and other
• Adopt a Reflective practice and make use of supervision to identify areas of strength and personal development
• Engage with regular service audits ensuring that any issues are escalated and addressed in a timely manner and good practice is effectively shared throughout the service to ensure continuous improvement.
• Alert management to any significant risks or problems arising in the course of managing and monitoring the
• Abide by all Forward’s policies and procedures and encourage others to do the
• Work with the highest regard to health, safety and security in the workplace highlighting any risks (potential or actual) to the Service Manager and (where appropriate) the Head of Governance, in accordance with Forward’s risk management
• Attend Regular Safeguarding Training refresher
• Reports any concerns related to Safeguarding of Adults and Children as per Forward policies and prison security.
• Ensure that information, including statistical data, for audit, research and reporting purposes, is effectively and efficiently collected, recorded and collated in the assigned
• Effectively manage information, particularly confidential information, within statutory duties and in accordance with best practice
• Promote and ensure departmental compliance with all relevant legal, regulatory, and ethical
• Carry out the second signatory process and oral swab testing in services where this is required.
• Keep up to date technically on all relevant matters and strive for continuous professional development

Benefits

• Flexible working
• Simply Health Cashback Scheme
• Training and career development opportunities
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (Pro Rata'd for Part Time employees)
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)
• Access to Blue Light Card

To Apply

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