Ticketing Manager

Company: Live Nation (Music) UK

Department: VIP Nation Europe

Location: London

Reports to: Director of Ticketing, VIP Nation International | Concerts

Working hours: 40 Hours per week with some flexibility to accommodate shows and onsales

Contract type: Permanent Live Nation

Role Description

Working within VIP Nation International, you will help overseeing all ticketing aspects of the Mastercard Priceless Experiences across arena and stadium tours in the regions. In this role you will lead the ticketing touring team in the product set-up and inventory management of these experiences for some of the world’s biggest live acts.

You will need to possess exceptional numerical and organisational skills, be detail oriented, commercially driven and able to work on multiple projects simultaneously.

What it’s like to work in the Team

Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.

Competencies / Skills / Knowledge / Experience

• Experience in online ticket sales
• Experience of managing ticket inventory
• Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
• Strong organisational skills and a proven ability to multi-task, prioritise, manage task.
• Previous experience of reporting on and analysing data, ideally in a ticketing environment.
• Experience of managing content, optimising the customer journey and improving customer experience

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders from multiple countries
• Flexibility to accommodate early onsales
• Enthusiasm to work onsite at events on occasion/when required
• Proactive and demonstrates initiative, drive and commitment to achieve objectives
• Ability to work accurately and effectively and to meet deadlines
• Ability to work independently with a high level of personal responsibility and initiative
• Combines analytical thought with creativity to excel at problem-solving
• Commercially minded - able to identify and exploit opportunities

You may have experience in the following roles: Ticketing manager, Sales Manager, Client Account / Services Manager or Executive, Box Office Manager.

What the role includes

• Manage all aspects of the product set-up of the Mastercard Priceless Experiences and ensure overall synergy
• Liaise with MPE, promoter’s ticketing departments, venues, or third parties to manage ticket stock, including the negotiation of volumes and locations.
• Manage end-to-end event ticketing for a variety of tours, including liaising with promoters and ticket agents, manifesting shows, managing allocations, maximising ticket sales and reconciling events.
• Prepare materials for on-sale by obtaining and confirming tour/event details including:
• Tour routing/event dates
• Pre-sale/on-sale schedule including any MPE requirements
• Purchaser ticket limits and age restrictions
• Face value price structure and scaling
• Booking fees, rebates
• Seating plans and locations
• Request ticket holds and liase with MPE to approve locations in all cities for all VIP packages
• Complete set up forms, oversee ticket pricing charts for tours and check on correctness of all points of sale.
• Administer events in EOS (our in-house event operating system), manage inventory and allocations including:
• Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors.
• Distribute sales reports on agreed schedule to MPE team, VIP Nation, LN Ticketing, Promoters, Agents and Artist Management.
• Liase with ticket vendors to create and manage a dispatch plan to ensure ticket proofs and stock are received on time for dispatch to customers.
• Plan and execute the closing of event sale by:
• Instructing ticket vendors to close sales
• Sending instructions to promotional sites to list as off-sale/sold out

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

APPLICATION DEADLINE: 7th July 2024. We reserve the right to close applications at any time.

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