Time Sensitive Freight Manager

Freightserve recruitment are looking for an Time Sensitive Freight Manager for a fast growing Freight Forwarder based in the Heathrow area.

Job Purpose:

• Lead and Manage a team

Job Function:

• Support the Director to achieve Customer/Network expectations

Key Tasks and Responsibilities

• Responsible to ensure that Customer Reports are up to date and accurate
• Manage Customer KPIs
• Maintain SOPs
• Ensure Financial responsibility and KPIs for each Job File
• Conduct weekly communication meetings with team
• Conduct cross training within the team
• Hold customer reviews
• Professional handling of any Customer complaints
• Conduct yearly staff performance interviews
• Assist with the department budget
• Maintain mailboxes under your control
• Suggest department improvements
• Be involved in the accurate and prompt quoting for customers and the network (All modes)
• Work closely with other department Team Leaders to ensure no holiday crossovers
• Be available to cover shifts/ holidays taken within the Team
• GDP training to be completed as detailed in the GDP training matrix
• To ensure staff are trained in GDP as per training requirements relevant to their role.
• Any other delegated tasks as deemed reasonable as assigned by the reporting superior
• Drive Operational Excellence

Minimum Education and Experience Requirements:

• Excellent communication skills, both verbal and written
• Calm and professional manner
• Analytical approach
• Strong Customer focus
• Must be able to lead and drive the team to common goals.
• Ability to adapt to change and work effectively as part of a team
• Manage Customer expectations
• Be able to adapt quickly and be flexible to matters arising

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.