Timetabling Team Leader (Operations)

FTE: 1 FTE (working 37 hours per week) Salary: UH7 £37,099 pa to £40,521 pa with a potential to progress to £44,263 pa by annual increments on achieving designated skills and experience Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location: De Havilland Campus, Hatfield, University of Hertfordshire We have an exciting opportunity for an operational Timetabling Team Leader with strong experience of leading teams, delivering an excellent customer service experience and implementing change. Main duties and responsibilities You will be responsible for leading and coordinating the production and publication of staff and student timetables across a number of schools, in line with the University strategic goals. You will work alongside two other Team Leaders in the service to ensure consistency in the service delivery across the institution and key performance indicators are met, while contributing to the development of various processes and ways of working. You will have direct line-management responsibilities for a team of Timetabling Officers, Assistant Timetabling Officers and Timetabling Assistant and will ensure workload planning, training and development, performance reviews and adherence to the University strategy.   Skills and experience required You will have strong interpersonal skills and the ability to work with a variety of stakeholders. Your leadership abilities will be essential in developing and improving complex processes to benefit the student experience. Excellent customer service skills will be one of your key strengths and will be necessary to ensure the continuous improvement of the student experience. You will have experience of leading teams, from performance management to implementing organisational change, while ensuring the well-being of your direct reports. You will also have experience of workload management to support the service and the broader university during peak periods.   Your IT skills and keen eye for detail will be necessary to analyse, collect and produce data reports to inform decision making in the University. Qualifications required You will hold a minimum of a degree, or equivalent qualification, or proven and relevant work experience.   Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made. Contact Details/Informal Enquiries: Eric Migliaccio, Timetabling Experience Manager: e.migliaccio@herts.ac.uk Closing Date: 11 February 2024 Interview Date: TBC Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts