Title:  Accommodation Support Officer

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Accommodation Support Officer

Sanctuary Students (not a fixed location as remote working is possible)

£24,261

35 hours per week - 12 month secondment opportunity available upon current line management approval 

We have an opportunity for an Accommodation Support Officer to join our  Sales and Marketing team on a temporary basis. This post will ideally be based at our student accommodation sites for the University of Dundee. However other locations will be considered.

Working within the Sanctuary Students Sales and Marketing Team, you will provide support to the team as and where necessary but primarily your role will be to carry out the administration processes required for the summer business, as well as supporting the site teams in delivering the best experience for our summer guests.  

This is an exciting and varied role requiring an adaptable and flexible approach.

We are looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

Working pattern 5 days per week, Monday – Friday.

The role of Accommodation Support Officer will include:

• All administration for summer bookings i.e. Sales communications, enquiries. contracts, invoicing/finances
• Providing a support service for the Site Accommodation teams, answering enquiries for summer bookings and following the process from arrival through to departure
• Supporting Central Finance with tasks such as processing rent payments, invoices and raising purchase orders
• Monitoring the Marketing Team mailboxes, social media platforms and live chat function to provide advice to managers and staff
• Liaising with Site Teams to provide training and support
• Liaising with the Marketing Team to provide a quality customer service to our customers
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience of working in a front facing customer service environment, preferably as an accommodation provider.
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook
• NVQ in business administration or customer service desirable
• Occasional travel may be a requirement of the role 

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• £24,261 per annum
• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

To view the full job profile, click here

Closing Date: 31 January 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.