Title:  Deputy Retirement Communities Manager

Deputy Retirement Communities Manager

Rose Manor, Telford

£24,700 - £26,000

37.5 hours per week - Monday to Friday, including occasional weekends and evenings

If you’re a Senior Manager looking for your next excitingopportunity, then look no further. 

We’re seekingan enthusiastic and positiveexperienced Deputy Manager, to join our team within one of our Retirement Communities, part of Sanctuary Supported Living,based in Rose Manor, Telford. 

This is a great opportunity to join our customer-focused team to assist with the management of our service.

Set in the vibrant new community of Ketley Millennium Village, near Telford, Rose Manor is a new purpose-built development, offering a selection of apartments for over 55s, with a range of on-site services and facilities. If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team.

You will be at the heart of the service and will live and breathe our commitment to our customers by providing unrivalled customer service standards within our retirement community setting. You will also create a vibrant hub at the heart of the local community, engaging with partner agencies and visitors to enhance the customer experience and provide sustainable services available to our customers.

We value our team and encourage learning and progression through our comprehensive induction programme as well as providing ongoing training to develop new and existing skills. You will have access to our Learning and Development Academy providing a wide range of training course, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about Rose Manor on our website

The role of Deputy Retirement Communities Manager will include:

• Supporting the delivery of an effective housing management service which meets all legislative and regulatory requirements, including management of buildings, grounds, contracts, and void process
• Supporting the management of relationships within the service to improve better outcomes with customers, staff, volunteers, and the local community in line with our Values
• Supporting and promoting compliance with safeguarding policies and procedures and maintain awareness of changes in legislation and good practice in service delivery
• Assisting in tenancy management, ensuring prospective and existing customers understand their rights and responsibilities relating to their tenancy agreements
• Assisting customers to pay rent and service charges, ensuring that the process is understood, eligible benefits claimed and agreements for repayment of any debt are made
• Supporting the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion

• Recording and updating relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information

Skills and experiences:

• A passion for working with older people
• Ability to work on your own initiative

• High levels of motivation, flexibility, and communication
• Ability to lead staff and implement a positive customer experience
• Experience of achieving Key Performance Indicators (KPIs)
• Ability to communicate effectively with staff, customers, and other key stakeholders
• Experience of managing staff and volunteers

• Experience of working in a retirement village setting or and understanding of our customer group
• Experience of ensuring contractual compliance

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £24,700 per annum, rising to £26,000 after 12 months service, subject to satisfactory performance
• 28 days annual leave (including public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We’re proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you are considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign clickhere

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest

Closing Date: 11 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter,Facebook,LinkedInand YouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.