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As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
We are truly an integrated health and care Trust. In simple terms, that means that as well as the services we provide at our acute care hospitals (Epsom in Surrey and St Helier nearby in south west London) we work with local GP's, mental health services, community providers and local authorities, with the joint aim of preventing local people from becoming unwell, and when they do, that they receive the right care, in the right place, with the right support.
This role is a combination of administration, clinic organisation, clinical team and patient support. The role requires excellent organisation, coordination of multiple resources and administrative skills. You will need excellent interpersonal skills – to ensure accurate verbal and written communication with a wide range of healthcare staff both inside and outside of the Trust.
Main duties of the job
The aim of this role is to ensure that the patient, clinicians, and all required information are in the appropriate place, with all the necessary clinic resources to enable same-day diagnoses and rapid treatment of patients to meet targets.
You will work with, coordinate and support the clinical team as well as work with a wider range of clinical and managerial staff to actively manage the patient through the clinical pathway. You will be responsible for facilitating and tracking the patient’s progress.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Trust Values
Essential criteria
- Put the patient first
- Respect each other
- Work as one team
Personal qualities
Essential criteria
- Conscientious, self-motivated and enthusiastic
- Calm when under pressure
- Flexible, adaptable, punctual and professional
- Proactive, able to work on own initiative
Qualifications/ experience
Essential criteria
- Educated to NVQ 3 level or Comparable experience
- English and Maths to GCSE standard or equivalent
- Ability to prioritise workload
- Ability to learn new software packages quickly
Desirable criteria
- Ability to use NHS Trust software and systems
- Experience of an administrative role within the NHS
Skills and abilities
Essential criteria
- Ability to communicate verbally in polite, clear and effective way
- Ability to establish and maintain a patient tracking database
- The ability to deal effectively in challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data
Our mission: ‘to put the patient first by delivering great care to every patient, every day.’
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
FURTHER INFORMATION
