Training Administrator

Training Administrator 2024

Talk Action is a community development and training organisation which helps bring brilliant causes to life.

We’re a values-led organisation and a leader in supporting charities, public sector bodies, community groups and social enterprises to maximise their capacity and achieve their development goals through training and project support.

The Role

We’re looking for an experienced administrator to be based at our office on the beautiful Dartington estate in Devon. The Training administrator will manage and promote our online training programme.

Tasks are admin based and some repetitive work is involved. There will be training & supervision on all aspects of the role. You’ll be working with one other person (Jonathan – Founder of Talk action) but some days he will be out of office delivering projects. Although based in a shared space, as other tenants are also part-time, there may be some days you’re working alone.

Tasks

• Plan annual training programme dates and books trainers

• Supply tech support to online courses (Zoom training & support given)

• Deal with bespoke course enquiries

• Reply to course enquiries, enter course booking into spreadsheet and send relevant pre-course info

• Collect new emails for our mailing list (Going online and finding new suitable organisations/people for our courses)

• Entering course information onto free online listings & social media

• Manage mailing lists (adding and removing subscribers)

• Input accounts and receipts (entering expenses & income into a spreadsheet)

Person specification

Essential Skills and Experience

• Attention to detail - to complete repetitive tasks systematically

• Self-motivated and solution focussed

• Comfortable working alone as well as in shared office

• Customer-focused (phone/email) – willing to help and problem solve

• Proficient in using Outlook email, Word, internet searches via Google and at least basic understanding of Excel spreadsheets

Desirable skills

• Passion for social issues & community development
• Interest in marketing projects and programmes of training
• Experience organising training courses or events

We will also interview those people with less experience but that show enthusiasm and potential.

Further development of role – You will have the opportunity to develop new courses, recruit new trainers and explore new marketing avenues (CRM, paid social media ads and new online networks)

We offer

A friendly working environment and experience of dealing with a wide range of interesting people at our online training days. You will be able to contribute to the development and future of a successful social enterprise and have flexible working conditions. Parking available and public transport nearby.

Hours & Location

• Office based role (not hybrid or remote) on Dartington Estate, Devon

• 3 x days per week: Tues - Thurs (with potential for increased days)

• Child/carer friendly hours available

• We are also happy to offer unpaid leave during school holidays

Salary

• £26k - £28k (pro-rata)

• Statutory holiday & sick pay

Deadline for applications: Sunday 8th June 2024

Interview days: 17th & 20th June (Please let us know preference)