Training And Quality Manager

Role Purpose:

As the Training and Quality Manager, you will be responsible for managing and delivering the patient services training and quality plan, ensuring that all development and solutions drive and optimise patient experience meet all regulatory, compliance and quality standards. To be successful in this role you will be able to demonstrate skills, knowledge and experience in the following areas: 

• Experience in the training and development roles
• Several years of hands-on in a contact centre environment
• Strong understanding of regulatory and clinical requirements
• Experience of driving call quality improvements
• Previous experience in a leadership or management role is often required
• Experience in developing and implementing training programs
• Capacity to think ahead, plan, and manage resources in alignment with organisational goals
• Strong written and verbal communication skills for interacting with various stakeholders
• Ability to analyse complex data and metrics to evaluate the effectiveness of practice development initiatives
• In-depth understanding of healthcare laws, regulations, and guidelines
• Knowledge of how to manage budgets and financial planning
• Full UK driving licence