Transfer Agency/Oversight Manager - Investment Management

Roles & Responsibilities

• Support the delivery of good customer outcomes through maintaining a good relationship with the key third parties.
• Monitor, oversee and process (when required) application forms, fund onboarding requests and other general activities for the fund business.
• Monitor and oversee any information on relevant platforms (internal or external)
• Manage any asset allocation changes or rebalances required on external platforms.
• Manage and process the rebate process, which includes supporting, overseeing and looking for improvements in the Rebates process.
• Support the Distribution Team their support teams with queries on servicing intermediaries, advisers or their clients timely and accurately, and in line with the propositions.
• Maintain the oversight and governance required to manage the team including procedures, training, breach and incident monitoring control reports etc.
• To promote a positive client and FA experience through monitoring the processes carried out by third parties.
• To assist in the development and implementation of efficiencies, new processes and technical solutions across the department specifically third-party oversight.
• Support and proactively manage projects.
• Managing the production and dissemination of regular reporting, both internally and externally.

Experience & Qualifications

• Experience of working in a Transfer Agency/Oversight role within asset management.
• Strong people management skills.
• Strong Interpersonal skills.
• Ability to prioritise workload and adhere to deadlines.
• Good problem-solving skills.
• Ability to demonstrate tact and diplomacy when coping with difficult situations.

Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted.