Transformation Delivery Manager - Manufacturer And Network Partnerships

• Stakeholder Management: You will build wide stakeholder relationships across MO, as well as across the largest dealer groups and within OEMs, creating opportunities to bring MO and our partners closer together and leverage these relationships to achieve business objectives.

• Strategic Development: You will seek future strategies to ensure MO thrives in a changing automotive landscape; you will develop strategies and plans for MO integration of any OEM changes to their distribution structures, such as direct supply, “agency”, e-commerce or direct to customer strategies; you will then lead the delivery of such plans. Regarding electric vehicles, you will work with Vehicle Manufacturers as well as other MO depts to develop proactive opportunities that will aid the transition of scheme customers to electric vehicles where suitable.

• Project Management: You will have specific responsibility for managing and delivering MNP strategic initiatives and projects; these will include the key MO projects of EV Dealer Customer Experience, Agency supply and of D2C supply development; ensuring our transition to Electric and our adoption of new distribution supply is seamless and frictionless, delivering exceptional customer service. Cross-functional collaboration and strategic vision will need to balance with accurate operational delivery to bring the company to the correct go live positions.

•  Financial Control: You will work with Finance and other MO depts to ensure accurate construction of financial business cases to support the delivery of strategic projects and will manage any budgets associated with the delivery of those projects.

• Customer satisfaction:  You will develop strategies to improve customer satisfaction through Dealer Groups and Vehicle Manufacturers to deliver the best possible customer experience for Motability scheme users.

• Scheme Sustainability: You will work closely with areas of MO to develop strategies that ensure the sustained profitability of OEN and dealer partners and thereby the continued delivery of scheme requirements, be they supply, pricing, customer experience or any other partner supplied part of the scheme provision.  

• Operational Improvement:  You will support the development of performance improvement strategies across both Dealer and Manufacturer teams, including reporting and insight analysis-based business development planning.

• Strategic mindset and history of operational delivery
• Understands the business and commercial objectives of both MO & our Manufacturer and dealer partners 
• Wide knowledge of the automotive industry (Understands the structural changes within automotive industry and the impact on Manufacturers, dealers and MO)
• Able to identify trends from quantitative and qualitative data and from that develop a cohesive strategy
• Innovatively and clearly communicates commercial and business benefits which deliver workable proposals and solutions 
• Takes account of wider impact of decisions on other key stakeholders including customers, VRM, Dealers & Motability
• Actively seeks to innovate and improve the performance of the team

•  Creates and builds influential and effective internal and external relationships through effective, clear and confident communication to director level
•  Excellent communications skills; articulate and at ease in 1-2-1 negotiation sessions with directors; confident presentation skills at board level; comfortable presenting to large groups
• Able to remain calm and assured under pressure, deals with issues as they arise with high levels of integrity and professionalism
• Takes ownership, accepts responsibility and delivers results, improvement and change
• Builds relationships across the business and openly shares knowledge and information
• You will possess strong relationship management skills
• Builds credible relationships that result in recognition by manufacturers of the benefits of Motability business partnership 
• Utilises management information to support and develop the relationship at all levels, through programmed consultative review and action plans.
• Has empathy and understanding towards manufacturer constraints

• Creates and communicates a vision for the future
• Energises, motivates and develops others to achieve
• Plans and delivers personal development within and outside their team
• Creates an engaging and inclusive environment 

• Detailed knowledge of the UK automotive industry
• Understanding of manufacturer & dealer processes and how they function with the Motability scheme
• Experience of delivering complex cross-functional projects
• Experience of leading a team to achieve key objectives
• Evidence of working with key external partners and colleagues to develop practical solutions for customers.
• Evidence of working across different functions to achieve common goals for the benefit of customers 
• Excellent and proactive communication skills
• Excellent numerical, verbal, written and presentation skills
• Experience working within the UK automotive industry, particularly Vehicle Manufacturers, Dealers or Fleet/Contract Hire companies

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.  It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner 
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.