Transport Administrator

The Best Connection are currently looking to employ a Hire Desk Controller to join a busy team based in Wolverhampton.

Hours

Monday to Friday

8am - 5.30pm (30-minute lunch)

Payrate

£11.53 per hour

Job Overview

· To play a key role in the daily/weekly running and administrative duties and to ensure the smooth, efficient operation of our busy head office hire desk. To ensure all telephone enquiries are dealt with in a professional and courteous manner, and to ensure that all customer enquiries are dealt with promptly, efficiently and followed up on, as necessary.

Responsibilities and Duties (but not limited to):

• · Respond to email and phone enquiries in a professional manner.
• · Quote hire rates to customers from our schedules and framework agreements where applicable.
• · Process bookings, off hires, extensions, and vehicle exchanges in our hire IT systems – including notifications to customers.
• · Manage vehicle breakdowns, update the systems, and keep customers informed.
• · Update our Vehicle Day Sheet along with other systems such as MID.
• · Daily / Weekly Driver and transport planning.
• · Document the ‘on-boarding’ of new vehicles.
• · Ensure all paperwork is checked and filed correctly.
• · Provide help and guidance to administrative team members.
• · Hold continuous dialogue with other departments and team members nationally.
• · Ensure that the hire team continuously delivers the highest level of customer service.
• · Provide advice and guidance to customers, helping them hire the correct vehicle type and variant.
• · Maintain client portals. Resolve Invoice & compliance issues as required.
• · Assist with the planning and coordination of vehicle collection & delivery.
• · Maintenance of vehicle compliance documentation.

Experience/Skills

• · The ideal candidate will be familiar with the HGV commercial vehicle or plant hire industry.
• · Have an exceptional telephone manner, be well organised and be competent in prioritising and adapting to frequent changes in business requirements.
• · The successful candidate will be expected to develop strong relationships with new and existing customers.
• · Good communication within the workplace is essential as is the ability to work closely within a small team.
• · Strong IT/Computer skills, Microsoft Office, Outlook & experience of database entry, is essential.
• · Hire industry and/or customer service experience is essential.
• · Excellent communications skills, both written and verbal.
• · Effective administration, planning and organisational skills with strict attention to detail and accuracy.
• · Ability to work with Company processes and procedures in mind.