Transport & Dispatch Shift Manager

Job Summary:

The Transport and Dispatch Shift Manager is responsible for providing the transport operations, within the Gate Gourmet Heathrow North operations with leadership and strategic direction. This includes the planning and coordination of catering schedule transport operations, including routes and schedules, so that catering uplifts and associated products reach their destinations safely, on time and in the most cost-effective way.

Main Duties & Responsibilities:

• Working with customer schedules, planning routes and scheduling delivery times for the transport operations
• Managing a team of Team Leaders, Flight Checkers, Drivers, Loaders
• Making sure the operation meets its targets
• Liaise with the General Manager and create Staff rosters, manage work hours, ensure effective holiday planning and manpower planning
• Coordinating staff training and development
• Lead the management of staff performance while working collaboratively with the Fleet Manager
• Liaising with airport authorities on operations and requirements
• Supporting any regional business activity as required
• To ensure all new starters receive a thorough induction and are given all the initial help they need to achieve the required standards in their new job
• Actively recognize good performance in the team and promote the company reward and recognition scheme
• Putting together performance reports for the business and customers
• Managing contracts and developing new business
• Ensure the transport teams are aware of their responsibilities related to food safety, health and safety and security in the workplace and have the minimum qualifications and training to work in their respective roles
• Enforcement of the GG Food Safety Standard as required
• Participation in customer and authority audits
• Undertake regular audits of all areas within the transport and airside areas to ensure complete adherence to agreed policies
• Ensure cleaning rosters are operational throughout the fleet and airside areas
• Ensure that all equipment is working safely and compliant with manufacturers guidelines for operation reporting any failures.
• To ensure effective channels of communication at all levels so every member of the team is aware of the customer requirements and objectives and the part they play in the successful delivery of these requirements.
• Investigate and respond as required to customer complaints
• To be an active member of the management team and support colleagues in the achievement of their KPI’s
• To attend team meetings as required and contribute to the development and growth of the business through the sharing of good practice and your own experiences.
• To attend all necessary training programmes to develop your own potential and enable your progress in the company
• To support the Regional Fleet Manager in terms of regulations, working time directive, training, vehicle management and compliance

Qualifications and Experience:

Education:

• A foundation degree, HND or degree in a relevant subject, Logistics, supply chain management, transport management, business management.
• Holds a Certificate of Professional Competence (CPC).
• Holder of an O license preferable

Work Experience:

• At least 3 years’ experience at a supervisory grade working within the transport or logistics industry.
• Experience of managing and leading mid-sized teams (at least 15 people)

Technical Skills: (Certification, Licenses and Registration)

• Strong analytical skills with ability to analyse data and numbers to provide clarity and influence decisions.
• Intermediate level of competency in Office 365 and particularly Excel skills to be able to work with data comparison.
• Ability to demonstrate proficiency with numbers and financial calculations.
• Clear understanding of the responsibility of managing sensitive and confidential data.
• Customer focused.
• Hands-on and proactive approach with a positive “can do” attitude and team player.
• Preferably a member of The Chartered Institute of Logistics and Transport

Language / Communication Skills:

• Ability to flex communication style and approach to engage with stakeholders at all levels of the organisation
• Ability to explain complex data sets effectively to internal stakeholders at all levels of the organisation
• Ability to use data to support reasoning
• Ability to negotiate achievable deliverables with stakeholders

About the company:

Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.