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Form of workLooking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have an exciting locum opportunity for aTransport Office Administrator with UK experience to join our team.
Location: Durham
Pay rate: £14.80 per hour(assignment rate). PAYE rate £11.60.
Contract Length: 3-Months
Duties:
- Handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter onto scheduling software package
- Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc)
- Provision of statistical information through the use of the computer system
- Maintain passenger/journey records on the in-house fleet using various computer systems
- Provide the point of contact for all passengers using the various services
- Assist the Team Leader by liaising with strategic partners and stakeholders
- Provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader
- Develop a knowledge of other procedures in the section and provide cover, if necessary
- Undertake an administrative role within the TRC and other duties as required within a business support environment
- Co-operate effectively with others in the corporate working of the unit
- Respond appropriately to emergencies arising in relation to the work of the section
- Undertake such other appropriately graded duties and responsibilities which may from time to time be allocated to the post
Requirements for theTransport Office Administrator role:
- NVQ level 3 or equivalent level of qualification in a relevant subject area OR evidence of experience in a customer services environment
- Experience of dealing with members of the public
- Keyboard/IT skills
- Experience within a customer Care or Call centre environment
- Good organisational skills
- Excellent telephone/communication skills
- Knowledge of Disability issues and Disability Discrimination Act 1995
- An ability to interpret wide range of information
- Ability to converse at ease with customers and provide advice in accurate spoken English
- Commitment to the provision of quality customer service
- Reliable
- Diplomatic and tactful
- Approachable
- Confident
- An ability to work under time pressure
- Attention to detail, accuracy
- An ability to work as part of a team
ThisTransport Office Administrator position is advertised by Josh Clayton. If you're ready to take the next step in your career, click above to apply now.
At Sanctuary Personnel, we believe in inclusivity and diversity. If you have a disability or require reasonable adjustments during the recruitment process or in the workplace, please inform us at the earliest opportunity. We are committed to providing the necessary support throughout your journey with us.
