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Form of workTransport Operations Manager
Salary: £55,000k - £60,000k package
Type: Full time permanent
Location: Middlesbrough
Sector: Global Shipping, Intermodal & UK Road – FMCG
This is an excellent opportunity to join a global organisation in a Transport Operation Manager appointment. You will have responsibly for several large client contracts ensuring all KPI’s are achieved + be the main point of contact for your customers, providing support to UK road, Sea & Rail freight throughout the UK / European region.
Key Areas: -
- CPC qualification
- Leadership, People & fleet Management
- Customer Service / Client Management
- P&L – commercials – contract management - contract growth
- Maximising commercial opportunities
The key responsibilities: -
- Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.
- Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management
- Driver Management - effective performance management, coach & support
- Manage MPG performance and driving efficiency records, implement improvement actions where required.
- Responsibility for your fleet WTD & Tachograph Infringements.
- Manage health & safety investigations
- Monitor and review fleet ensuring vehicle maintenance is planned effectively
- Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI’s are prepared and targets for performance reviews are met.
- Act as main point of contact on a national level to develop and exceed customer expectations.
- Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers.
- Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.
- Manage internal and external customer service against a standard set of KPIs & budgets
- Adherence to all maintenance related activity working closely with the operations team to achieve full compliance
Person Specification: -
· Previous experience of working within a supply chain logistics environment
· Previous experience of FMCG multi customer operation
· Good analytical and numerical skills
· Good knowledge of Microsoft / Excel applications
