AddressTravel Consultant
- (230000CD)
Joining CWTSatoTravel means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the SatoTravel team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.
Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the SatoTravel organization, you’ll be at the forefront of providing that exceptional experience. Going beyond just making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.
On a day-to-day basis, you will:
- Create and complete travel arrangements (air, hotel, rail and ground transportation)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Sells products that are of commercial value to CWTSatoTravel and contribute to CWTSatoTravel’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
- Escalate most complex bookings to more experienced staff
- Assignments include both routine and non-routine work
- Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date
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Experience & Education:
- Experience
- High School diploma
- 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
- Knowledge, skills and abilities (KSAs)
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT
To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
