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SalaryThe role can be based out of either the Witney office in Oxfordshire or the Shepherd's Bush office in London - however we offer a hybrid approach of working with a mixture of home and office-working.
The work pattern for this role is 9-5:30pm Monday to Thursday and 9-5pm on Friday.
About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:
https://www.youtube.com/watch?v=H-AhWeqsvds
The role
This role presents an exciting opportunity to join the Sales Operations team. As a Sales Operations Specialist you will be responsible for the end-to-end operation of a client’s travel itinerary once they have chosen to book with Audley.
You’ll be responsible for all areas of trip operations from booking confirmation up until our clients return home and will be accountable for completing all operational tasks involved with ensuring a smooth and trouble-free journey. This includes everything from overseeing the initial booking process to issuing final documentation and even stepping in should an incident in country impact a trip.
Sales Operations plays a key link between all areas of our business to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact to our ground partners.
About you
You will have a proven ability to achieve and exceed set KPIs regarding attention to detail, work rate and speed of response. The role is fast-paced and requires managing high volumes of work so speed and the ability to prioritise is key. You will also possess a strong desire to get things right, you must be a natural organiser who is able to multitask.
Additional experience required:
- You’ll be a confident and clear communicator with a keen attention to detail
- The role involves working with a wide range of internal and external stakeholders, so communication is key to ensure speed of response and accuracy
- You’re resilient to change and setbacks in a fast-moving environment with an ability to stay motivated, remaining calm and clear minded
- You’ll be able to work independently to given timescales
- With a strong track record of delivering excellent service, you’ll have a great understanding how important customer service is, appreciating what it’s like being an Audley client and understanding expectations
- You embody the Audley values of being positive, being the difference, being one team and being passionate about travel
- Experience of working in the travel industry would be an advantage, but not essential
What you’ll get in return
- Holiday – 25 days rising to 30 with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group, community work of your choice, or Audley’s Charity of the Year
- Hybrid working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work (within the UK)
- Healthshield health cash plan
- PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers
- Discounted Audley trips and access to staff travel discount websites
- Enhanced pension scheme
- Sabbatical leave
- Enhanced family leave
- Long service awards
- Life assurance
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
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