Address
Form of work
SalaryDWP is looking to fill 11 roles in Universal Credit (UC)directorate. These are key roles, and we are looking for people who will help us deliver our services.
We welcome applications from candidates who can work well as part of team to deliver the best possible customer experience.
These roles will be based across Dundee Universal Credit Service Centre.
Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.
Certain job roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part from home. This is a voluntary, non-contractual arrangement and you will be contracted to your place of work. The number of days anyone will be able to work from home will be determined primarily by business need, however personal circumstances and other relevant circumstances will also be considered.
If you are successful, any opportunity for hybrid working, including whether this is suitable for you will be discussed before taking up post.
We are looking for people who will help us deliver excellent customer service, make sound decisions.
You will be required to
- Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
- Take ownership and manage cases by engaging across DWP to progress claimants in preparation for their journey towards work.
- Tailor your service to and ensure claimants receive the correct payment amount, at the right time.
- Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy and compassion.
- Handle sensitive and challenging situations with all claimants in a positive way.
- Be aware of labour market policy and its impact on claimant’s conditionality requirements.
- Make decisions by examining the available facts and giving explanations to claimants as required.
- Take ownership of personal development by accessing digital learning and communications tools.
- Work effectively with colleagues across the service.
