Oversee and lead a team of technicians to achieve KPIs including, but not limited to productivity, fix right first time and cost savings
Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
Motivate, lead and inspire the team in continuous improvements and efficiencies
Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans
Identify any training needs within the team and arrange relevant training courses as required
Identify any roadblocks disturbing workflow and ensure that each individual has the tools and training to perform their role successfully
Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
Hold daily meetings with the team, outlining expectations and workload for the day ahead
Plan, prepare and distribute work based on skill level, capacity and resource
Support in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonising.
Supervise the health and safety compliance across the centre, setting the tone and always leading by example
Liaise with internal teams including the wider Service Teams, Sales & Delivery and local Senior Management
Request
An experienced people leader with a passion for leading a team to success
Experience of working with a vehicle refurbishment environment is desirable, although not mandatory
Proven ability to lead by example and be innovative with processes and efficiencies
Analytical ability to understand and impact key performance indicators
Problem solving initiative to fix problems when they arise, but also understand why and how they happened
Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
Have an interest in developing yourself as a people leader and continuously grow by actively learning, self-assessing and asking for feedback
Possess the ability to build trust with your team and your Manager
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language
Must have and continue to maintain a valid driving license and safe driving record
Refer code: 2720021. Tesla - The previous day - 2024-02-07 00:18
Used Car Service Supervisor - Birmingham recruited by Tesla in Birmingham. It requires Full-time employment. You can also explore other Car Service jobs in Birmingham on the 123work job recruitment channel.
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