About The Role
As an Customer Service Advisor, you will play a key role in the achievement of ecommerce sales and Customer Service objectives, utilising telephone and online communication channels, and responding to pre and post purchase enquiries received via our messaging suite. You will have responsibility for providing a quality, efficient and effective customer experience from receipt of the order through to dispatch of the package.
Main duties include:
- Provide a friendly and professional point of contact answering customer queries via telephone, live chat and online channels
- Give accurate and confident advice about the products and services we offer
- Deliver an efficient service at all times, ensuring total customer satisfaction throughout their journey
- Identifying trends/issues impacting the customer experience and proactively resolving or escalating where required
- Recognising and rectifying customer dissatisfaction whilst adhering to company policy and processes
- Ensuring KPI’s and SLA’s are met consistently
- Ownership of personal development and continuous learning utilising in-house training suite
- Contribute to positive team performance and continued growth
42.5 hours (average) hours per week, Monday to Friday, including alternate Saturday working
About You
What you'll need to succeed:
- Process driven and able to work well under pressure
- Excellent interpersonal and communications skills
- Ability to utilise multiple workspace systems whilst ensuring accurate data entry
- Able to work independently but also keeping team objectives in mind
- Strong customer focus
- Target driven and motivated by achieving objectives
- A desire to learn and develop industry knowledge
- Confident user of IT and computer systems across a multi-monitor workspace
- An interest or experience within the automotive industry or motorsport would be advantageous but not essential
- 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
- Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
- Healthcare cash plan
- Company pension
- Internal Development Programmes
- Career progression opportunities