Address
Form of work
SalaryJob Overview:
Within iGaming verticals, online gambling and managed services for customer operations. Through technology and innovation, we strive to enable our partners to reach new heights.
On top of the technology, we also cover managed services for various markets, VIP management, Business Intelligence, Bonus systems and 24x7 multilingual customer support.
The objective of this role is to support the customers for our online products through both written and spoken channels.
What you will be doing:
- Follow communication procedures, guidelines and policies
- Provide high quality technical help desk and customer support via e-mail, live-chat and phone
- Transfer accurate information to customers with quality service and customer satisfaction
- Dedicated to resolving customers' issues or problems
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Work with different marketing campaigns
- Confident and ambitious on sales
- Achieve targets and goals given by team leaders, management or any party that was approved to give such
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Tips
Schedule:
- Day shift
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
Language:
- Turkish (required)
- English (required)
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Transport links
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
