Virtual Assistant - Cleaning Agency

Virtual Assistant - Cleaning Agency

Company Overview:

At The Cleaning Post ltd we specialize in providing top-notch cleaning services to our valued clients. Our mission is to exceed expectations with every clean, ensuring homes and businesses sparkle with cleanliness and hygiene. As we continue to expand, we are seeking a dynamic Virtual Assistant to join our team and play a pivotal role in managing our cleaners, bookings, and administrative tasks.

Position Overview:

As a Virtual Assistant for The Cleaning Post ltd, you will be responsible for overseeing various aspects of our cleaning services operations. From recruiting and managing cleaners to scheduling bookings and handling administrative tasks, you will be a crucial link between our clients and our team of dedicated cleaners.

Key Responsibilities:

- Recruitment and Onboarding: Source, screen, and onboard qualified cleaners to meet the demands of our growing client base.

- Schedule Management: Efficiently manage cleaner schedules to ensure optimal coverage and timely completion of services.

- Client Communication: Act as the primary point of contact for clients, addressing inquiries, scheduling appointments, and ensuring customer satisfaction.

- Quality Assurance: Monitor and maintain high-quality standards in our cleaning services, conducting regular client follow up and implementing improvement initiatives.

- Administrative Support: Assist with various administrative tasks such as invoicing, data entry, and maintaining accurate records.

- Problem Solving: Proactively identify and resolve any issues or challenges that may arise, ensuring smooth operations and client satisfaction.

Qualifications:

- Proven experience as a Virtual Assistant or in a similar administrative role.

- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

- Excellent communication and interpersonal skills, with a customer-centric approach.

- Proficiency in using virtual communication tools and scheduling software.

- Knowledge of the cleaning industry or related field is a plus.

- Ability to work independently with minimal supervision, while also being a team player.

Benefits:

- Competitive compensation package.

- Flexible work hours and the opportunity to work remotely.

- Growth and development opportunities within a rapidly expanding company.

- A supportive and collaborative work environment where your contributions are valued.

How to Apply:

If you are passionate about delivering exceptional service and making a positive impact, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.

Join The Cleaning Post Ltd and be part of a team that is committed to excellence in cleaning services and customer satisfaction!

Note: The Cleaning Post Ltd is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

Job Type: Part-time

Pay: From £12.50 per hour

Expected hours: 15 per week

Benefits:

• Casual dress
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Application question(s):

• Are confident in your ability to learn and operate IT and Software platforms that you haven't used previously?

Experience:

• Administrative: 2 years (required)

Language:

• English (required)

Work Location: In person

Expected start date: 23/05/2024