Visitor Experience Duty Manager

We are looking for a Visitor Experience Duty Manager to join our Visitor Experience and Ticketing department on a permanent part time basis 20 hours per week.

The Visitor Experience Duty Manager will be responsible for:

•  Ensuring our busy site is safe and secure.
• Reflecting Southbank Centre as a friendly and welcoming destination in which to work, perform and visit.  
• Ensuring our site and working areas are well maintained and presented
• Providing a pleasurable, accessible, efficient, knowledgeable and well organised experience for all visitors and staff. 

Shortlisted candidates will display some of the following in their supporting statement:

• Experience in venue management preferably in a multi-faceted arts environment or performance venue
• Demonstrable experience of leading and motivating large teams in a challenging, fast-paced audience focused environment 
• Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal License Holder 
• Committed to constantly provide best service by leading by example and able to adapt their management style to suit different situations.
• Has the ability to stay calm under pressure and solve problems
• Is able to work as part of a team in a supportive and collaborative manner
• An experienced diplomat who can diffuse difficult situations with a calm positive approach using a range of communication styles 
• Has the ability to work flexibly including working in the evenings and at weekends
• Is able to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job.

At The Southbank Centre we aim to provide safe participatory and creative opportunities for all the children and young people who take part in our programmes and visit our site. As this role requires working closely with children and/or vulnerable adults, you would be required to apply for a Criminal Record Check via the Disclosure and Barring Service, if you were offered the role. This is in line with our Safeguarding Policy and is a key requirement of this role.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements. 

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff. 

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.