Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
Welcoming International visitors and aiding with specific needs.
Welcoming groups in an efficient and warm manner.
Answering visitors’ queries about the site and the local area.
Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

Application Deadline: Sunday 04/02/2024