Void Coordinator

What we’re looking for:

• Do you have a good understanding of void delivery and coordination?

• Are you able to deal with a range of difficult problems and resolve these to the customer's satisfaction, exploring alternatives options to resolve the problem?

• Do you have demonstrable experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases?

• Do you have experience in diary management and appointment scheduling?

• Do you have experience of raising, monitoring and recording work orders though a relevant housing / repair management system?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Void Coordinator on a Permanent basis at our Westminster Bridge Road office.

A bit about the role:

As a Void Coordinator, you will be responsible for the delivery of the organisations empty homes / voids programme as well as supporting the wider Repairs Team in the delivery of the service where required. You will work closely and collaboratively with colleagues, stakeholders and customers across Peabody, driving improvements and offering a first-class service to our customers.

Some of the key results for the role include:

• Advising and supporting our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified

• Dealing with routine enquires from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.

• Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets.

• Ensuring that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place

This role will require a UK driver’s licence and access to a vehicle.

A minimum of 1 to 2 days working in the Westminster Bridge Road office is required.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

Interviews for this role will take place during the week commencing 29/04/24

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Void Coordinator, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to harry.lund@peabody.org.uk and we will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.