Volunteer Responders Problem Solving Team Member (Part-Time)

NHSVR Problem Solving Team Member
Home-Based
Overview
The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating. The programme continues to evolve as the needs of patients and the NHS change.
The NHSVR Problem Solving Team provides support for a wide variety of issues, queries and complaints that arise during the NHSVR programme.
We’re currently looking for a NHSVR Problem Solving Team Member to join our team on a permanent, part-time basis.
The Role
As a NHSVR Problem Solving Team Member, you will respond to, and resolve, a range of issues, queries and complaints related to the NHSVR programme.
Supporting the successful delivery of the NHSVR programme, you’ll provide front-line support for a variety of cases, from programme troubleshooting to low-level safeguarding concerns, in line with the agreed processes and systems.
Additionally, you’ll act as the conduit between stakeholders and the programme board, identifying key issues and trends and ensuring the programme operates effectively.
Working Hours
This is a permanent, part-time role, working 28 hours per week from Monday to Sunday.
Please note, this role would require weekend and bank holiday availability.
What you’ll need

• Customer service experience
• Experience of volunteering and/or the charity sector
• An understanding of the volunteer sector, in particular around health and social care
• Knowledge of the NHS system and local/national statutory bodies
• Excellent customer service and communication skills
• Proficiency in IT

What you get in return
We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

• Salary of £12.19 per hour
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.
How to apply
Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.
Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Dates to bear in mind
The closing date for this role is the 3rd May 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Project Support Co-ordinator, Outreach Co-ordinator, Customer Care Co-ordinator, Customer Service Executive, Complaints Handler, Customer Care Representative, Customer Team Member, Customer Service Assistant, or Customer Support Team Member.