Volunteer Support Officer (South West)

Job Title: Volunteer Support Officer (South West)

Location: Bristol

Salary: £24,000 pro rota

Job type: Permanent, Part-Time (14 hours per week)

Closing Date: 3rd May 2024

Interview Date: 10th May 2024

The Role:

Are you passionate about supporting volunteers and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups.

We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support Department at South West Area Sea Cadets.

This role involves acting as the first point of contact via email and phone for our 8,000 volunteers providing warm and friendly assistance. This role provides vital support to volunteers within our enrolment process as well as administrative tasks that aid and celebrate our volunteers. Our successful candidate will be organised, a strong team player and have excellent verbal and written communication skills.

Responsibilities:

• Support the adult volunteer applications to join the Sea Cadets, ensuring that personnel records are updated accordingly on our database
• Review and approve applications for the Cadet Forces Medal
• Respond to all volunteer enquiries received by MSSC by email, post and phone
• Administer personnel forms associated with volunteer progression

Requirements:

• Computer literacy: strong knowledge of Microsoft Word, Excel, email, internet and experience of web-based information systems
• Experience of working in a customer focused role, including handling a wide range of enquiries by phone and email, and handling challenging phone calls and emails
• Experience of using data protection procedures

Desirable:

• Experience of database inputting and records maintenance and management
• Experience of setting up and using Mail Merge to issue emails or letters

Benefits:

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information:

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

Please note that this role is a job share, with another employee in the same role.

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a declaration.

Please click APPLY to be redirected to our website to complete your application.

Candidates with experience or relevant job titles of; Support Officer, Volunteer Support Coordinator, Volunteer Project Administrator, Volunteer Support, may also be considered for this role.