Vp Of Customer (Hr)

VP of Customer at Zinc

Who we are

Zinc builds automated reference and background checking tools for forward-thinking companies that really care about candidate experience. Founded in 2017, Zinc has a unique approach to background checking, that's redefining industry standards. We're an early-stage startup going through rapid growth. Zinc’s founding team have spent years in recruitment, talent, and HRTech. We saw a field plagued with inefficiency, prejudice and a lack of transparency. We first sought to solve the burden of referencing, then sought to tackle the broader category of background checking.

Read more about our story here: www.zincwork.com/mission

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events (which we do have ).

Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

The big event in the Zinc calendar for team bonding is our annual retreat ✈️: in 2023 we went to Bergerac in France and for 2024 we're off to France again! (we've got seats on the plane saved for our new joiners!)

We recently redefined our company values…

The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.

Requirements

The Role ️

As a customer centric organisation, CX is one of the companies top objectives, driving our strategy and resources. You will be the owner of this top level company OKR customer experience; guiding the dynamic teams of Account Management and Customer Success, fostering continuous collaboration to support the ongoing upward trajectory of both teams. This includes monitoring performance metrics, you'll analyse OKRs and KPIs for consistent alignment with team leads. Collaborating closely, you'll develop and implement practical processes that bring about positive change.

Your day to day:

• Use expert knowledge to develop and improve Zincs pre-existing people processes.
• Analyse Zinc’s customer and checking processes to help the team optimise and automate.
• Keep track of trends and updates within HR and HR tech in order to inform and advise customers.
• Join Account managers to spend time with key customers on video calls, advising on HR best practice.
• Use honed communication skills to counsel, advise and collaborate with our customers.
• Champion the Zinc customer experience internally. Lead knowledge sharing sessions and advocate for all things CX.
• Champion checking and employee experience best practice. Speaking at events, webinars or writing. Whatever your preferred medium is.
  

In Your DNA

• An excitement to get stuck in, own processes and drive change.
Engagement with the latest HR tech news, a genuine interest in HR tech and a keen interest in sharing that knowledge with Zinc our clients. You are eager to be part of a scaling startup in a period of rapid growth, maybe you've not directly experienced startup life before, but you feel that now may just be the time for a change!
• You are process driven and get excited about new ways of making processes smoother and more efficient.

Your Toolkit Has...

• You're experienced in HR Consultancy, you're interested in different HR Tech and tech stacks, what works for which businesses and why.
  A wealth of HR experience having worked in multiple organisations in different areas of HR.
• With extensive senior leadership experience, you bring a wealth of knowledge in big-company HR. However, you acknowledge that navigating Zinc will be a unique challenge.
• Experience overseeing multiple teams and team leads, you thrive in environments that prioritise mutual respect, high collaboration, and autonomy.
• Well-acquainted with the dynamics and nuances of enterprise ecosystems.
• Active involvement in modernising HR functions through involvement in transformation projects, showcasing a commitment to staying abreast of industry trends and implementing forward-thinking solutions.

Salary

£90,000 - £110,000

• Please apply if you think you might be right for the role. Even if you don't quite tick all the boxes but come from a HR or Talent background.

Benefits

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring:

Zinc shares, issued through the EMI Scheme

• ️
Apple laptop and latest tech gear for your home workstation
• £1200 annual benefits allowance (ThanksBen, from month 2)
Early finish Fridays (16:30)
• Enhanced company sick pay (10 days)
Yearly company retreat: this year we're going to France
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Huge scope for progression
24 days holiday + Bank Holidays + your birthday off
• Statutory pension with NEST (3% employer, 5% employee)