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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the Role
To provide support in the management of BSC capital products and works in line with local sales strategies and customer requirements. To be able to react to logistical and operational needs to aid in loan and servicing kit for capital products.
Responds to internal and external customer contact regarding product availability, delivery status and ad hoc queries; strives to maintain customer goodwill by providing responsive customer service.
In addition, support the FIM team leader to maintain goals and objectives of the department.
This full time permanent position is based from our Hemel office and operates Monday to Friday, 7:30am to 3:45pm.
The role support our logisitics and supply chain teams, and is split approximately 80% administrative tasks and 20% manual handling activities.
Your responsibilities will include:
- Accept incoming deliveries into the BSC capital warehouse and process items for dispatch including lifting and handling large items.
- Process requests for transfer and delivery of BSC capital to aid customer and sales requirements.
- Process movements of items within ERCP system.
- Undertake monthly reviews of stock and movements.
- Adhere to quality requirements.
- Monitor the complete delivery processes (e.g. Distribution centre and/or carrier).
- Arrange special deliveries on request including cross EU shipments.
- Adhere to local document and record related administration policies.
- Handle service complaints from internal and external customers within agreed Service Level Agreements (SLA’s).
- Respond to internal and external customer queries, proactively problem solving when required within agreed SLA’s.
- Measures and tracks queries to be followed up and closed off.
- Builds strong internal and external customer relationships and encourages open discussions which contribute to continuous improvement opportunities.
- Fully understands the operational requirements of the customer in terms of delivery, procurement, and stock.
- Maintain a high level of product knowledge that is adequate to respond to everyday needs of product information.
- Fully knowledgeable in the company’s policies procedures and practices.
- Demonstrates strong preparation skills in dealing with customer accounts.
- Answer incoming telephone calls to the warehouse and taking ownership of call abandonment rates.
- Ensure awareness and compliance of the Standard operating procedure (SOP's) and Work instructions (WI); Ensure that product complaints are reported within the allowed timeframes by detecting quality related issues and acting upon them; Contribute to the timely closure of Field Corrective Actions.
- Support and be proactive in the process of new business transitions acquisitions and divestitures.
What are we looking for in you:
- Demonstrates exceptional customer service.
- Experience in manual handling.
- Knowledge of SAP or other ERP system.
- Excellent telephone manner and communication skills.
- Strong analytical skills.
- Good excel knowledge.
- Knowledge of supply chain.
- Methodical thinker.
- Strong problem solving skills.
- Able to work under own initiative.
- Experience of working under pressure.
- Strong team player.
- High degree of organisation skills and ability to meet deadlines.
- Innovative and drives continual improvement opportunities.
- Confidence to challenge and be proactive.
- Basic understanding of anatomy.
What we can offer to you:
- Experience in a ground-breaking multinational company with attractive benefits.
- Upskilling.
- Mentoring.
- A company with a purposeful mission.
- A permanent position.
Requisition ID: 579164
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
